What is your refunds policy?
We are happy to accept returns within 14 days of order for standard stock products. This excludes assemblies which are made to order such as chain slings and wire rope slings along with any product which was specifically designed for an application. Just email info@prolift.ie Or call us on 01 4584836. If we have already dispatched the product, it needs to be returned to us at the address below before refund can be applied.
Prolift Handling
601 Western Industrial Estate
Dublin 12
Co.Dublin
Ireland
D12 N9PR
Once we receive goods in original packaging and condition we will process the refund.
Please Note: This refund amount excludes delivery charges. The speed at which the refund hits your account will also depend on your credit card company.
We will always process your refund as quickly and painlessly as possible.
How can I return items?
Items can be returned via post to the above address or in person in store
Returning faulty items
We work hard to make sure all our goods are high quality, so we’re really sorry that there’s a fault in something you’ve bought from us. Please call us on 01-4584836 or visit our store and we will discuss your options for returning a faulty item.
How long will my refund take?
We aim to process refunds within 5 working days from when we receive your return. Once we’ve done this, we’ll authorise your payment provider to release the money back into your account. How long your payment provider takes to release the money will depend on their own terms and conditions.
Purchases made through PayPal will be refunded to your PayPal account.